Privacy Policy

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Contact us through our website forms
• Subscribe to our newsletter
• Request information about our services
• Engage with our customer support

This information may include:

• Name and contact information
• Company name and role
• Email address and phone number
• Project requirements and specifications

We use the information we collect to:

• Provide, maintain, and improve our services
• Respond to your inquiries and requests
• Send you technical notices and support messages
• Communicate with you about our services
• Send you marketing communications (with your consent)
• Protect against fraudulent or illegal activity

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

• With your explicit consent
• To comply with legal obligations
• To protect our rights and safety
• With trusted service providers who assist in our operations
• In connection with a business transfer or acquisition

You have the right to:

• Access your personal information
• Correct inaccurate information
• Delete your personal information
• Object to processing of your information
• Withdraw consent at any time
• Request data portability

To exercise these rights, please contact us using the information provided below.

We use cookies and similar technologies for two reasons: to run the website and keep it secure, and to understand how the site is used so we can measure and improve our marketing. We group them as follows:

• Essential: required for the site to work and stay secure, such as remembering your cookie choice and helping prevent abuse. These are always on.
• Analytics: Google Analytics and Microsoft Clarity, which help us see how visitors find and use the site so we can improve it.
• Advertising and retargeting: the X (formerly Twitter) pixel and Google, which let us measure how our advertising campaigns perform and show relevant ads to people who have visited our site.

Until you make a choice, these analytics and advertising tools run in a limited, privacy-preserving mode that does not store identifying cookies. Choose "Accept" on our cookie banner to enable full analytics and advertising cookies, or "Decline" to keep the limited mode. You can change your choice at any time using the "Cookie preferences" link in the footer, and you can manage ad personalisation directly in your X and Google account settings.

Google, Microsoft and X are based in the United States, so using these analytics and advertising tools means some of your data is processed overseas.

When you submit a form or interact with our website, our server records a short diagnostic log entry so we can detect abuse, debug errors, and operate the site reliably. Each entry may include:

• A pseudonymous reference to the email address you provided (a one-way hash, not the email itself)
• A pseudonymous reference to the IP address that made the request
• The form fields you submitted (for example, the service you asked about, your timeline, and your budget)
• A timestamp
• Your browser's user agent string

Diagnostic logs are retained for no longer than 90 days, after which they are automatically deleted. Where we send error events to our diagnostics processor (Sentry), email addresses and IP addresses are stripped before transmission.

Form content submitted through the contact, assessment, newsletter, and careers forms is stored in our application database for the operational lifetime of your request and may be retained beyond the diagnostic-log window where we have a legitimate business reason (for example, an active conversation or recruitment review). You can request deletion at any time via the contact details below.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

• Email: Show Email
• Website: www.donnish.com.au
• Address: Show Address